How to Make a Business Case for Getting Help with Automation Support Services

(as published by Control Engineering online magazine on April 19, 2012)

As the manufacturing environment becomes increasingly automated, companies often focus their investments on improving the skills of the production team to use the new technologies. But what about the skills and knowledge of the resources that have to support and maintain these new systems? The electricians, technicians, and engineers who make up the plant services organization are frequently left behind, often overlooked during the planning stages of the new solution, and the last to receive training. And career advancement opportunities are limited—unless they are willing to move out of their chosen field and into the mainstream of the company’s business.

Outsourcing these highly skilled electrical and automation support services is growing in popularity as a way of improving quality and responsiveness of these services while reducing the total cost of acquiring them...
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